1.1 Saradharma (Under the brand name “Kaashi”) allows a return only if the product is damaged or defective and the return request to be raised within 1 day of receiving the product by contacting customer care. Customer should return such product(s), within 7 (Seven) working days of receiving it, subject to the condition that, such product(s) is/are returned in a saleable condition with the price and info tags intact, the original folds and packaging retained, in an undamaged/unused condition.
1.2. To initiate the process of returning the products purchased on the Website in accordance with the 7 (Seven) working days return policy, the Customer must raise the return request by contacting the customer desk via email or phone within 1 day of receiving the product. Notwithstanding anything contained in this policy, no Customer requests for return of products purchased on the Website will be entertained, unless the Customer raises the Return request within 1 day of receiving the product.
1.3. Damages occurred due to improper product care and usage can be voidable as per Saradharma’s return policy.
1.4. Replacement of the products tendered on the Website(studiokaashi.com) is subject to inspection and checking by Saradharma’s assigned quality check team.
1.5. Saradharma has outlined the following procedure for a hassle-free return:
within 7 (Seven) working days of receiving the product (date of delivery) Any further requests for return will not be entertained after such period.
1.6. Notwithstanding any conditions set out here, while returning or exchanging the products, Customer must furnish a proof of purchase such as shipping invoice, gift receipt or member purchase history.
1.7. On receipt of the product from the Customer in the manner described above, Saradharma in its sole discretion will decide whether to issue a credit note/voucher that can be redeemed against any other future purchase on the Website, or to offer an alternative product (of such price, which is equal to or less than the price at which the product intended to be returned was sold) of the Customer’s choice in exchange, or to reject such request for return. Further, the Customer shall bear and pay for the courier charges incurred by Saradharma while implementing the 7 (Seven) day return policy. If the mistake is on our side, we shall return your courier charges through credit note/voucher. (Courier not to pay or pay) – include the pick policies and charges
1.8. On receipt of the product in the manner described above, if Saradharma in its sole discretion finds that the product is ineligible for return, Saradharma will contact such Customer through his/her registered email-ID or phone number with further instructions. In case, Saradharma decides in this regard to return the product back to such Customer, then such Customer shall bear and pay for such courier charges.
DEFECTIVE OR FAULTY PRODUCT
1.9. If Customer receives a product in packaging that appears to have been tampered with, damaged or is in an unsealed condition, Customer is advised not to accept such product. Customer is advised to immediately get in touch with Saradharma at email@example.com & message at +919751269996
1.10. Upon Saradharma being satisfied at its sole discretion that the product was not damaged by any actions on the part of the Customer and after inspecting the product for signs of use, Saradharma shall either issue credit or exchange/replace the product.
COLOR, HANDWORK, SPECIFICATIONS & DESCRIPTION
1.11 The details of the products or product specifications (weight, color, handwork, size etc.) as mentioned on the Saradharma site are only approximate values, any request for return based these attributes will not be entertained.
1.12. The customers who are preferring items with beaded embroidery and sequins must know these shiny embellishments have a tendency to come off. Remember, even with the best of handling and care, this problem cannot be avoided altogether. So, before ordering such item please keeps these things in mind.
1.13. The Customer must be aware of the description of the product is left to the aspirations of the handloom weavers and to the creative freedom of content writers. As such a product will not be considered for return or replacement on the sole basis of violation of the Content Description – either Short or Long Description.
1.14. While placing an order the Customer is advised to keep in mind about minor variations in color that can occur due to various reasons. Saradharma tries its best to reproduce the exact color of the product on your screen, as seen on the monitor of the Customer. Variation may also be felt because of different resolutions, monitors, video cards, operating systems, and internet browsers used. Garments also tend to reflect different shades of color under different lights.
CANCELLATION OF ORDER
1.15. Customer might not be able to cancel any order placed on the Website once it has been processed or approved by Saradharma. In the event, Customer intends to cancel any purchase order placed on the Website at any time before the order has been approved, he/she must immediately email Saradharma with Order Number in the subject line < CANCEL – >at firstname.lastname@example.org to place a cancellation request. If the item has been approved, cancellation request will not be processed.
1.16. In case of any dispute regarding any cancellation, refunds or return under this Policy, the Customer can contact Saradharma at email@example.com. However, the decision of Saradharma in such case shall be final and binding. This Policy shall be governed by and interpreted and construed in accordance with the laws of India (Indian IT ACT 2002).
1.17. In any event, Saradharma’s liability shall be restricted to the price of the product in question.
1.18. For any questions regarding this Policy, Customer can write to Saradharma at firstname.lastname@example.org or call at +919751269996.